Some companies are starting to realize how lucrative the Boomer market can be. For example, Ameriprise Financial advertises a Dream Book Guide for people to create their own future. Dove Soap has a "campaign for real beauty" in which they feature older models with realistic, everyday body shapes. Such campaigns target two of the many needs that Boomers have: that of transitioning into the "new" of retirement, and of connecting and identifying with similar people.
No matter what industry you're in, whether it's construction, health care, insurance, banking, media, or any other business or occupation, the best way to market to Boomers is to focus on serving their needs. To help you do so, following are the five C's of Boomers' real needs.
1. Community
Belonging to a definable group is very important to Boomers, because they're often losing an identity in other areas of their lives. For example, now that the kids are grown and out of the house, they're no longer the "soccer moms." With retirement looming, they're no longer the "over-achieving executives." That's why they want a place where they can connect with others who share their values and beliefs. And while the value of community is important in everyone's life, if you're marketing to Boomers, you need to use words and concepts that create a sense of belonging to a group of like-minded people. Consider such things as the RV club, the adventure travel group, and the retail store's "preferred shopper" or "passport savings" club. The more you appeal to the idea of joining a group of active people who share similar interests, the more Boomers will take notice of what you have to offer.
2. Connections
As a marketer, you need to know your audience and speak their words. The same concept applies when marketing to Boomers. Use words and phrases that resonate with them and their needs. Some words/phrases to consider include:
Activity
Active
Balance life and work
Camp
Choices
Club
Connection
Contribute
Create a life of your choice
Experienced
Face future with confidence
Grace
Growth
Independence
Having Purpose, Meaning, Direction
Health
Love
Mature
New
Not like your parents' generation
Not too late
Ongoing learning
Options
Passion, joy, and aliveness
Reinvent
Start now
Staying involved
Time for Yourself
Well-being
Wise
For example, if you sell long-term care insurance and your marketing message says, "With this policy, you'll be able to go into a nursing home and not have to pay for it," you're not going to attract the Boomer market. Rather, you need to position your product's marketing message as: "With this policy, you can create the life you want because you'll have options when it comes to your long-term care needs."
3. Continuity
The Boomer generation is one that's used to growing and learning. They were influenced by talk radio, Oprah, personal growth topics, and self-development seminars. As such, they have a strong desire to change and evolve—to not be stuck in a box or labeled too old to do something. Therefore, make sure your marketing messages show how Boomers can learn, grow, or better themselves. For example, if you're in the housing industry, you can advertise a new home community by stating, "Grow with new friends" or "Learn to live the lifestyle of your dreams." Then, highlight the community amenities (such as adult education programs or neighborhood clubs) that will help them feel active and involved, and that will enable them to better themselves or enhance their well-being.
4. Contribution
5. Creativity
Boomers grew up with the sixties mentality of "Don't tell me what to do; let me choose." Today, Boomers respond well to choices, menus, options, samples, etc. They want to create their own packages to meet their needs. They are bursting with new ideas and new ways of looking at old problems, and they won't settle for being pushed into pre-defined categories or choices. So to get them to choose your product or service, make sure they have plenty of options to define or customize their purchase from you. If you sell vacation packages, let them choose the destinations they'll visit in the tour. If you sell financial planning, give them a menu of the services they can sign up for. If you offer technology products, allow them to customize the item every step of the way. When you give Boomers choices and a chance to leave their creative mark on your offering, they'll eagerly become loyal customers.
Time for a Change
In the sixties, Boomers changed the way people looked at life. In the eighties, they changed the way people looked at work. Today, they're changing the way companies will look at marketing. No matter what product or service you offer, when you focus on the five C's of Boomers' real needs, you can reap the rewards of selling to this demographic. Remember, Boomers, like all people, respond better when marketing messages are tailored specifically to them. "Speak" to this $3 trillion market and watch your company's profits soar.
About the Author
Since 1972, Karla Freeman has devoted her career as a licensed clinical social worker to raising awareness and developing programs on cutting-edge psychological themes of our time, including personal empowerment, body-centered psychotherapy, and creating magic in midlife. She is author of the book Creating Magic in Midlife and is a featured speaker at events around the world. For more information on Karla's book or speaking, please contact: www.magicofmidlife.com.
