Workplace Exprience Coordinator Hospitality

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We are Host!

Designed to complement CBRE’s occupier and landlord service offerings, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.

CBRE is the global leader in commercial real estate services,

has been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.

The commercial real estate market is undergoing a significant and exciting change – driven by data and technology. Digital and Technology powered products play a vital role in CBRE’s mission to create unmatched value for our clients.

WE OFFER

A commitment to providing you with career growth opportunities within your CBRE career

An open source culture/atmosphere that encourages learning and contributing back to the community.

Energetic and collaborative teams and consulting partners

We support staying on top of the latest best practices and tools

A competitive compensation package, complete with benefits

(Medical/Dental/Vision/401(k)/Disability)

Paid holidays/vacation

JOB SUMMARY

The Workplace Experience Coordinator is the ambassador for the client experience program. This role shall be responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace.

The ideal candidate will have exceptional customer service skills and the ability to support facilities management professionals in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides coordination and administrative support for delivery of Workplace Services such as coaching, onboarding, supported employment, communications.

Services include, but are not limited to: Concierge, Reception, Food Services, Document Services, Mailroom Services, Record Archiving, Office Supply Management, Space Resets – moves, adds, changes, and furniture management

Conference, meeting, and event management including room booking, coordination, planning as needed.

Program coordination includes but is not limited to: Community Programs, Parking/Commuting Program including the local shuttle and bicycle program.

Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.

Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Ensures all billings for business services are invoiced and billed as required. Attends move meetings and coordinate all moves with client contacts.

Responds to customer requests and complaints regarding Workplace Experience services.

Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.

Assists in the completion of the office Business Continuity plan.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people. Present a professional, friendly and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Physical ability to assist with warehouse operations, ability to lift 50 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

1. Complete at a satisfactory level all required and assigned HSE training

2. Follow all activity policies and procedures, including all HSE related requirements at all times

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment

2. Maintain and wear at all times required appropriate personal protective equipment (PPE)

3. Apply appropriate material handling techniques at all times,

4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

US Company Profile

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

Company info

Inspection & Valuation International, Inc.
Website : http://www.ivi-intl.com/