Company name
Hilton Worldwide
Location
South Bend, IN, United States
Employment Type
Full-Time
Industry
Hospitality, Entry Level
Posted on
May 17, 2023
Profile
We're looking for a full-time Night Auditor to join our Front Office team!
The Embassy Suites by Hilton South Bend at Notre Dame is fabulous 164 room hotel located just a five-minute walk from the University of Notre Dame's football stadium and two miles to downtown South Bend attractions like the Morris Performing Arts Center and the Century Center. The hotel features 9 meeting rooms and approximately 10,500sq ft of meeting space.
The ideal candidate will be a great team player, have excellent attention to detail, and have the flexibility to work weekdays, weekends and holidays. This is a great entry-level position to kickstart your hospitality career!
This position is overnight working 11pm-7:30am. Starting pay is $15/hour that will graduate to $16/hour after 90-day Introductory Period.
What will I be doing?
As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Finance
Title: Night Auditor - Embassy Suites by Hilton South Bend at Notre Dame
Location: null
Requisition ID: HOT09I0V
EOE/AA/Disabled/Veterans
Company info
Hilton Worldwide
Website : http://www.hiltonworldwide.com