Front Office Supervisor - Hilton Sedona Resort at Bell Rock

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THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR A FRONT OFFICE SUPERVISOR TO ASSIST IN LEADING THE FRONT OFFICE TEAM!

Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red Rock view accommodations. Adventure awaits, from 18 holes of championship golf to off road Pink Jeep adventures, and over 200 scenic hiking and biking trails. Enjoy chef-led culinary programs, curated mixology offerings, and a variety of energy-based therapies and workshops. Adventure, Discovery and Recovery begin at Hilton Sedona Resort at Bell Rock.

The ideal candidate has flexible availability, one year of Front Desk experience in a hotel, and is motivated to grow in the Hospitality industry!

Here are some perks you can enjoy when joining our team:

Access to your pay when you need it through DailyPay

Career Growth and Development

The Go Hilton travel discount program

Competitive wellness benefits

Team Member Resource Group

Recognition and Rewards programs

and so much more

The Hilton Sedona is located: 90 Ridge Trail Drive, Sedona Arizona, 86351

Hilton has been recognized as the #1 Best Company to Work For® in the U.S . byGreat Place to Work and Fortune magazine. This is our fourth consecutive year of recognition on the top 100 list and we are the first hospitality company to reach the #1 ranking in the list’s 21 year history! What are you waiting for? Please read the information below and submit your application!

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

Schedule, assign daily work, lead pre-shift meetings, inform and train team members

Monitor, observe and assist in evaluating team member performance

Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Front Office Supervisor - Hilton Sedona Resort at Bell Rock

Location: null

Requisition ID: HOT09IGO

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com