Server

Profile

Description

Title: Server

Status: Part Time / Non-Exempt

Purpose/ Summary:

To serve and provide exceptional service and hospitality to every guest in the restaurant while participating in team work ensuring absolute guest satisfaction. Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. Thoroughly knowledgeable in all aspects of BJ’s menu, handcrafted beers, wine list, specialty drinks and prices and can make recommendations.

Duties & Responsibilities:

Service Execution

o Perform station opening/closing duties each shift

o Greet guest within 2 minutes. Follow all Service Execution Steps

o Has thorough knowledge of food and beverage menu

o Make suggestions and give guests options

o Describe and recommend wine selections

o Describe and recommend BJ’s beer selections

o Handle POS system quickly and efficiently

o Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware Maintains table cleanliness throughout meal

o Speak to guests to ensure satisfaction with food, drinks and service

o Present bills, accept payments, operates POS system

o Able to respond to guest complaints

Operational Execution

o Check identification of guests in order to verify age requirements for purchase of alcohol

o Uphold strict cash handling procedures and be accountable for all transactions daily

o Able to prioritize

o Maintain personal health and sanitation standards

o Review work procedures and operational problems in order to determine ways to improve service, performance and safety.

o Maintain clean uniform and understands that he/she is always on stage

o Attendance in mandatory meetings , training and workshops

o Ensure 100% compliance with all Company policies and laws, including health and safety standards

o Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service

Necessary Skills and Requirements:

o Must be 18 years of age or older or 21 years of age or older where required by law

o High volume, casual dining restaurant experience

o Ability to work in a fast paced environment

o Excellent organization and problem solving skills

o Mature judgment in handling all matters

o Good communication skills

o Ability to absorb and retain information quickly

o Able to memorize drink recipes to ensure speed and accuracy for guests

o Experience working in a team orientated environment

o Essential hand/eye coordination

o Knowledge of principles for dealing directly with the public

o Ability to handle cash, give change and balance cash drawer at the end of shift

o Standing and walking during entire 8 hour shift

o Lifts and carries supplies, cases and kegs up to 50 lbs

o Reaches, bends, stoops, lifts, shakes, stirs, pours and carries

o Ability to read and understand information and ideas presented in writing

o Understanding of restaurant POS system

o Ability to speak, read and write English

Proof of eligibility to work in the U.S. required.

Equal Opportunity Employer

BJ’s Restaurants, Inc. participates in E-Verify.

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Company info

Bj's Restaurants Inc
Website : http://www.bjsbrewhouse.com