In-Room Dining Manager - Waldorf Astoria Beverly Hills

Profile

Waldorf Astoria Beverly Hills is looking for an In-Room Dining Manage r to join the Food & Beverage Team!

This Forbes 5-Star property has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants by Chef Jean-Georges, a lobby lounge, and in-room dining.

In this role, you will oversee the In-Room Dining Department managing a team of 11 and reporting directly to the Director of Food & Beverage.

The ideal candidate will be an inspirational leader with a passion for providing world-class service, a keen eye for detail, a talent for building teams, and excellent communication skills. At least two (2) years of food and beverage management experience with a background in luxury hotels and in-room dining management. Prior union management experience is a plus.

Want to learn more? Hotel Website (https://www.facebook.com/WaldorfBevHills) , Hotel Instagram, Hotel Facebook (https://www.facebook.com/WaldorfBevHills)

What will I be doing?

As an In-Room Dining Manager, you would be responsible for assisting in the daily management of activities and services of In-Room Dining operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standard:

Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation

Ensure consistency in food quality and presentation and monitor cost and portion controls

Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with health, safety, sanitation and alcohol awareness standards

Assist in recruiting, interviewing and training team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Health insurance

Career growth and development

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Salary Range: The annual salary range for this role is $80,000 - $90,000 and is based on applicable and specialized experience and location.

Job: Food and Beverage

Title: In-Room Dining Manager - Waldorf Astoria Beverly Hills

Location: null

Requisition ID: HOT09H8O

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com