Take Out - Not Assessed

Profile

Description

Title: Take-Out Server

Status: Part Time / Non-Exempt

Purpose/ Summary:

To serve and provide exceptional service and hospitality to every take out guest in the restaurant while participating in team work ensuring absolute guest satisfaction. Take-out servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. Thoroughly knowledgeable in all aspects of BJ’s menu, handcrafted beers, wine list, specialty drinks and prices and can make recommendations.

Duties & Responsibilities:

Service Execution

o Perform station opening/closing duties each shift

o Uses proper BJ’s telephone etiquette to answer and direct calls

o Set up/break down and continual maintenance of Take out and Curbside area

o Demonstrate appropriate BJ’s order taking techniques

o Responsible for taking guests order in person or by phone in friendly and courteous manner following all Take out Service Execution Steps

o Has through knowledge of food and beverage menu

o Make suggestions and give guests options

o Handle POS system quickly and efficiently

o Recommends Curbside Service to all call in orders

o Able to package all take out items correctly and efficiently according to BJ’s guidelines

o While packaging orders, double checks that all food is made and packaged properly and all items ordered are accounted for

o Speak to guests to ensure satisfaction with food, drinks and service

o Present bills, accept payments, operates POS system

o Able to respond to guest complaints

Operational Execution

o Check identification of guests in order to verify age requirements for purchase of alcohol

o Uphold strict cash handling procedures and be accountable for all transactions daily

o Able to prioritize

o Package all take out orders correctly ensuring that hot food is packed with hot food and cold food is packed with cold food

o Maintain personal health and sanitation standards

o Review work procedures and operational problems in order to determine ways to improve service, performance and safety.

o Maintain clean uniform and understands that he/she is always on stage

o Attendance in mandatory meetings , training and workshops

o Ensure 100% compliance with all Company policies and laws, including health and safety standards

o Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service

Necessary Skills and Requirements:

o Must be 18 years of age

o Ability to work in a fast paced environment

o Good communication skills

o Ability to absorb and retain information quickly

o Experience working in a team orientated environment

o Essential hand/eye coordination

o Knowledge of principles for dealing directly with the public

o Ability to read and understand information and ideas presented in writing

o Mature judgment in handling all matters

o Ability to handle cash, give change and balance server summary at the end of shift

o Excellent organization and problem solving skills

o Standing and walking during entire 8 hour shift

o Reaches, bends, stoops, lifts , carries

o Must have the ability to lift up to 60 pounds in weight on a semi regular basis

o Understanding of restaurant POS system

o Ability to speak, read and write English

Proof of eligibility to work in the U.S. required.

Equal Opportunity Employer

BJ’s Restaurants, Inc. participates in E-Verify.

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Company info

Bj's Restaurants Inc
Website : http://www.bjsbrewhouse.com