Reservations Coordinator - Arizona Biltmore A Waldorf Astoria Resort

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Job Information

Hilton

Reservations Coordinator - Arizona Biltmore, A Waldorf Astoria Resort

in

Phoenix

Arizona

The historic

Arizona Biltmore

is looking for a Reservations Coordinator

to join the

Front Office

Team! Someone who has Reservations or Front Office experience, who is a team player, detail oriented, has exceptional customer service experience, and who is a multi-tasking guru.

Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 millionrenovation.This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets

(including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).

Classification:

Full-Time

Shift:

Monday - Friday

Want to learn more?

Hotel Website (https://www.arizonabiltmore.com) , Instagram, Facebook (https://www.facebook.com/ArizonaBiltmoreAWaldorfAstoriaResort)

What will I be doing?

As a Reservations Coordinator, you will be responsible for supporting the daily reservations processes and operations to include, but not limited to:

Room inventory and availability

Answer telephone calls from off-site reservations teams and assist with unique requests as well as handling overflow calls

Handle in house requests from other departments with regards to reservations via email

Attend all necessary meetings

Collaborate with other departments to support guest satisfaction and revenue generation

Provide internal support for individual reservation needs from Sales, Executive Office, and Catering Services

Individual development through organized training and/or departmental job shadowing

Assist with room blocks including communicating with internal and external clients

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

– Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (https://www.greatplacetowork.com/certified-company/1000367)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage –

for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials

(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Job:

Call Center and Reservations

Title:

Reservations Coordinator - Arizona Biltmore, A Waldorf Astoria Resort

Location:

null

Requisition ID:

HOT09IIQ

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com