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Job Details

Data Analyst

Company name
Detroit Tigers, Inc.

Location
Detroit, TN, United States

Employment Type
Part-Time

Industry
It, Hospitality

Posted on
Jun 30, 2021

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:\u003cp\u003e\u003cspan\u003e\u003cb\u003eJob Summary \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eThe role provides functional and business assistance to identify, analyze, evaluate, and assist in driving guest improvement initiatives through data analysis which create an extraordinary guest experience across multiple properties. The ideal candidate will be a dedicated, self-motivated, professional leader who works well within a team environment.\u003cbr\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eKey Responsibilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eUtilizes Qualtrics to analyze guest and colleague feedback from all sports \u0026amp; entertainment properties Little Caesars Arena, Comerica Park, Fox Theatre, DTE Energy Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Publix Field at Joker Marchant Stadium (Lakeland, FL)\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eUtilizes Qualtrics to create surveys, dashboards, and visualizations for all sports \u0026amp; entertainment properties\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eEnsure data is being evaluated, analyzed and addressed through Qualtrics’ Stats iQ and Text iQ programs to help drive performance, sales, recognition, etc.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eIdentify trends, pain points and areas of opportunity and growth from the guest, colleague, and partner perspectives\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eEnsure deficient KPIs correlating to NHL/MLB/NBA league surveys are being addressed\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eAssist in heading up monthly reporting analysis meetings with all major departments\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eAnalyze and understand the current processes and procedures of the organization, then work to improve them in terms of efficiency and productivity\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eDevelop and implement process improvements and technological upgrades across all Sports \u0026amp; Entertainment properties\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eDesign quality control procedures to maximize productivity and reduce wastefulness\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eAssist in guest and colleague journey mapping and focus groups\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eAssists in oversight of full- and part-time colleague recognition\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003ePerform other duties as assigned\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eMinimum Knowledge, Skills and Abilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eBachelor’s degree in Business, Hospitality, Sports Management or related field.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMinimum 3 years consumer research experience (e.g., surveys, segmentation / personas development, focus groups, etc.). 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Company info

Detroit Tigers, Inc.

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