Host

Profile

Description

Title: Host

Status: Part Time / Non-Exempt

Purpose/ Summary:

To provide a gold standard first and last impression for every BJ’s guest while controlling the restaurants flow and ensuring every seat remains filled while on a wait.

Duties & Responsibilities:

Service Execution

o Perform station opening/closing duties each shift

o Set up/break down and continual maintenance of Hospitality Desk and front entrance area

o Demonstrate appropriate greeting and seating techniques. Greet as soon as guest walks in with proper BJ’s greeting and warm genuine smile. Provide all guests with a salutation. Follows all Hospitality Service Execution Steps.

o Use appropriate Table Manager techniques to maintain accurate and even seating and dining room quote times

o Use proper BJ’s telephone etiquette to answer and direct calls

o Maintain continuous restroom checks

Operational Execution

o Notifies the manager of any quotes that have exceeded the time quoted

o Notifies manager of any special guest needs or requests

o Notifies manager of large party execution needs

o Notifies the manager of any guest complaints no matter how small it may seem

o Able to prioritize

o Maintain personal health and sanitation standards

o Review work procedures and operational problems in order to determine ways to improve service, performance and safety.

o Maintain clean uniform and understands that he/she is always on stage

o Attendance in mandatory meetings , training and workshops

o Ensure 100% compliance with all Company policies and laws, including health and safety standards

o Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service

Necessary Skills and Requirements:

o Must be 18 years of age

o Ability to work in a fast paced environment

o Good communication skills

o Ability to absorb and retain information quickly

o Experience working in a team orientated environment

o Essential hand/eye coordination

o Knowledge of principles for dealing directly with the public

o Ability to read and understand information and ideas presented in writing

o Mature judgment in handling all matters

o Excellent organization and problem solving skills

o Standing and walking during entire 8 hour shift

o Reaches, bends, stoops, lifts

o Must have the ability to lift up to 60 pounds in weight on a semi regular basis

o Understanding of restaurant Table Management system

o Ability to speak, read and write English

Proof of eligibility to work in the U.S. required.

Equal Opportunity Employer

BJ’s Restaurants, Inc. participates in E-Verify.

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Company info

Bj's Restaurants Inc
Website : http://www.bjsbrewhouse.com