Company name
Hilton Worldwide
Location
Seattle, WA, United States
Employment Type
Full-Time
Industry
Hospitality
Posted on
May 19, 2023
Profile
The Hilton Seattle Airport is looking for its next Front Desk Agent to join its team! This is a wonderful opportunity for someone that has a passion for customer service and wants to begin their next step in hospitality.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The hourly rate is $18.54 - $20.60 and is based on applicable and specialized experience and location.
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your family
Vision, Dental, Life and Disability Insurance
Mental Health Resources
Sick Pay – Accrued based on hours worked
Vacation – Paid Time Off, 40 hours awarded after first year of employment
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
401(k) plan
Pension plan – Hilton to put $1.29 per hour you work
Access to your pay when you need it through DailyPay
Complimentary Duty Meals served in our Team Member Restaurant
Employee Assistant Program
Debt-free education: Access to a wide varietyof educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows:
$1-$499 earns 5% commission
$500-$999 earns 10% commission
$1,000 or more earns 15% commission
Job: Guest Services, Operations, and Front Office
Title: Front Desk Agent - Hilton Seattle Airport
Location: null
Requisition ID: HOT09I29
EOE/AA/Disabled/Veterans
Company info
Hilton Worldwide
Website : http://www.hiltonworldwide.com