Workplace Experience Coordinator

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Thank you for your interest in CBRE. This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE.

Hi, we’re Host! We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

JOB RESPONSIBILITIES

The Workplace Experience Coordinator provides workplace services and administrative support to increase individual well-being, personal productivity, and organizational effectiveness. Host uses people-led services to connect employees to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator. With a primary role in reception, this role is at the forefront of delivering a positive office experience. As part of a “front-of-house” team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere for employees, colleagues, clients, interviewees and visitors. As an integral part of a large workplace experience team, this role supports employee-facing services on a modern campus built for employee productivity and wellness.

This position is responsible for administrative activities related to the call center and lobby needs of our client. Everyone starts out in the call center where you will learn the tools/resources needed and gain experience answering a variety of product/service questions from customers. A call center operator will then have the opportunity to move into a floater position performing 50% in our call center and 50% covering receptionist lunches and breaks in a lobby. Depending on business needs, a floater will have the opportunity to be permanently placed in a lobby. Functions of a lobby receptionist range from checking in guests, providing temporary badges, directing traffic, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:

Concierge

Reception

Call Center Operator

Conference & Meeting Room Management

Pet Programs

Document Services

Mail Services

Office Supply Management

Moves, Adds, Changes

Furniture Management

Potential Workplace Onboarding/Training

Ensures client and company materials comply with client and company brand guidelines

Responds to customer requests and complaints regarding Workplace Experience services

Maintains relationships with vendors that provide services and goods to the office per requirements

Travel 25% (Will need to travel anywhere from San Jose to San Bruno depending on business needs)

Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondences, memos and ask clarifying questions to ensure understanding.

Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Have a warm and engaging demeanor.

Ability to assess circumstances, empathize and offer help.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate skills with Google Suite products such as Google Docs, Spreadsheets, Forms, Hangouts, Gmail, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Reliable transportation to get to and from different work locations.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

1. Complete at a satisfactory level all required and assigned HSE training

2. Follow all activity policies and procedures, including all HSE related requirements at all times

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required

5. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

Company info

Inspection & Valuation International, Inc.
Website : http://www.ivi-intl.com/