Guest Experience Planner Full-Time - Waldorf Astoria Monarch Beach Resort and Club

Profile

Job Information

Hilton

Guest Experience Planner (Full-Time) - Waldorf Astoria Monarch Beach Resort and Club

in

Dana Point

California

Join us inOrange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene.

The award-winningForbes 4-Star andAAA5-Diamond Waldorf Astoria Monarch Beach Resort &

Club islooking fora  Guest Experience Planner

to join the Front Desk

Team!

Locatedinthebeautifulcoastal town of Dana Pointadjacent toLaguna Beach, this townplayed an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. 

The resort is perched on175 acresatop a 150-foot seaside bluffwith over400 rooms,115,000 square feetof indoor and outdoor meeting space, and 8food and Beverage outlets.This includes4 restaurants,abeach club, lounge, marketplace, and IRD.

Classification:Full-Time

Shift:Various – must have availability to work weekends, weekdays, and holidays.

Shift:Various – must have availability to work weekends, weekdays, and holidays.

What will I be doing?

As a Guest Experience Planner, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care

Process and deliver messages for guests

Retrieve mail, small packages and facsimiles for guests as requested

Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests

Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Register VIP guests, as needed

Promote Company marketing programs and distribute printed materials, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

–Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S. (https://www.greatplacetowork.com/certified-company/1000367)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits packageincluding:

Access to your pay when you need it through

Medical Insurance Coverage–for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)  

Go Hilton travel discount program 

Supportive parental leave

Matching401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Pay Range

:The hourly rate is $21.00per hourand is based on applicable and specialized experience and location.

#LI-AC2

Job:

Guest Services, Operations, and Front Office

Title:

Guest Experience Planner (Full-Time) - Waldorf Astoria Monarch Beach Resort and Club

Location:

null

Requisition ID:

HOT09K6T

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com