Front Desk Agent Overnight- Hilton Vancouver

Profile

Come join our team at this amazing property, centrally located in the heart of downtown Vancouver with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market (directly across the street from the hotel!), making us an excellent base for both leisure and business travel.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.

·Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.

·Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

·Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.

·Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

·Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

·Receive, input, retrieve and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The hourly rate is $19.50 (based on applicable and specialized experience and location).All work performed outside of the overnight shift will be compensated at $17.50/hour.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·Medical Insurance Coverage – for you and your family

·Vision, dental, life and disability insurance

·Mental Health Resources

·Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment

·Supportive maternity/parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).

·Go Hilton travel discount program: 100 nights of discounted travel per calendar year

·Matching 401(k)

·Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·Career growth and development

·Team Member Resource Groups

·Recognition and rewards programs

·Access to your pay when you need it through DailyPay

Other Compensation

·Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Employee referral program – refer someone for employment, receive $400 after they complete 60 days of employment

·Relocation support provided for selected management roles

·Complimentary meals in the cafeteria while on shift

·Complimentary parking

Position Specific Compensation

·Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows:

o$1-$399 earns 10% commission

o$400-$999 earns 12% commission

o$1,000 or more earns 15% commission

·Hilton Honors Incentive Program – receive $1.00 per Hilton Honors enrollment

·Sell-Out Incentive Program – a sellout is constituted as the hotel occupying 222 of 226 guest rooms. Team Members are paid an equal percentage of the previous night’s NET ADR split between the number of Team Members working the date of the sellout.

Job: Guest Services, Operations, and Front Office

Title: Front Desk Agent (Overnight)- Hilton Vancouver

Location: null

Requisition ID: HOT09JIC

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com