Concierge Part-Time - Grand Wailea a Waldorf Astoria Resort

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Job Information

Hilton

Concierge (Part-Time) - Grand Wailea, a Waldorf Astoria Resort

in

Wailea

Hawaii

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Concierge

to join this incredible team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Classification

: Part-Time

Shift:

Various -must have availability to work weekends, weekdays, and holidays.

*Want to learn more? *

Hotel Website (https://www.grandwailea.com/) , Facebook (https://www.facebook.com/grandwailea) , Instagram (https://www.instagram.com/grandwailea/) , YouTube (https://www.youtube.com/user/GrandWaileaMaui)

What will I be doing?

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care

Process and deliver messages for guests

Retrieve mail, small packages and facsimiles for guests as requested

Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests

Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Register VIP guests, as needed

Promote Company marketing programs and distribute printed materials, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (http://hilton named /#2 Best Company To Work For in the U.S)

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program 

Best-in-Class Paid Time Off (PTO)  

*Please note, benefits may vary depending on the classification and union status of the position.

Job:

Guest Services, Operations, and Front Office

Title:

Concierge (Part-Time) - Grand Wailea, a Waldorf Astoria Resort

Location:

null

Requisition ID:

HOT09HN3

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com