Room Service Captain - Hilton Anaheim

Profile

The Hilton Anaheim is looking for a Room Service Captain to join their Food and Beverage Team in servicing guests with food and beverage deliveries to guest rooms.

The Hilton Anaheim is a family-friendly hotel one mile from Disneyland® Resort and across the street from Anaheim Convention Center. At our Disney Good Neighbor hotel, we’re happy to offer advice, arrange shuttle service, and help you plan your day at the world-class attractions nearby.

What will I be doing?

As a Room Service Captain, you would be responsible for assisting management in the delivery and service of food and beverage items to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Provide supervision including, but not limited to, ensuring order rotation among servers and ensuring guest satisfaction

Set up room service trays and tables to prepare for incoming orders

Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms

Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner

Present checks to guests and obtain payment

Return payments/signed checks to order taker

Respond to guest inquiries and resolve guest issues in a timely, friendly and efficient manner

Perform order taker duties and answer room service telephone, as needed

Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Access to your pay when you need it through DailyPay (Based on hotel)

Health insurance

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education) : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*This is an hourly position will start at $16 per hour plus tips*

Job: Room Service

Title: Room Service Captain - Hilton Anaheim

Location: null

Requisition ID: HOT09HM1

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com