Front Desk Specialist - PIPC - Henderson

Profile

Description

The Front Desk Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Front Desk Specialist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

The Referral Coordinator decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Our front desk specialists are at the forefront of our organization as the first and last impression throughout the patient experience. Our teams are dedicated to our CARE values of Compassion, Accountability, Respect and Excellence to help fulfill our mission of making seniors healthier and happier every day. As a front desk specialist, you will attend to patients on the phone, by electronic means and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Main Job Duties and Responsibilities


greet patients
register patients according to established protocols
assist patients to complete all necessary forms and documentation including medical insurance
ensure patient information is accurate including billing information
inform patients of medical office procedures and policy
maintain and manage patient records
move patients through appointments as scheduled
schedule visit transportation when required
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
schedule hospital admissions, tests, scans and outside appointments for patients
obtain external medical reports as required by medical professionals
respond and comply to requests for information
deal with incoming and outgoing mail
complete other clerical duties as assigned
maintain stock of forms and office supplies
ensure reception area is well maintained, neat and clean
offer and provide tours of the center when needed
safeguard patient privacy and confidentiality


Required Qualifications


High School Diploma
Less than 2 years of Microsoft Office technical experience with Word, Outlook, and Excel
Administrative support experience in a healthcare industry
Familiarity with care and well-being resources
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate's Degree
Demonstrated excellent customer service and communication skills
Microsoft Access proficiency
Bilingual English / Spanish
Prior experience with eClinicalWorks


Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert:

Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

Scheduled Weekly Hours

40

Company info

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