Housekeeper - Embassy Suites

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Housekeeper - Embassy Suites
Embassy Suites Grand Rapids Downtown - Grand Rapids, MI - Full Time
​ Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
* Housekeeping Shifts:
1st
Housekeeping
Wage:
Starts at $16.00/hour based on experience
PLUS
2.00/hour extra for hours worked on the weekend
**weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm**
* Position can be used as a paid
internship
Housekeeping Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules (dependent on position)
Holiday Pay
8 hours of paid volunteer time per year (must be accredited)
Advancement opportunities
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Housekeeping Position Summary:
Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following **MEMBERS ONLY**SIGN UP NOW***.’ Core Values and IHG standards as well as going above and beyond to ensure that guests are 100% satisfied.
Housekeeping Essential Functions:
Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
Stock housekeeping carts with supplies and amenities needed throughout the shift
Clean rooms according to **MEMBERS ONLY**SIGN UP NOW***. and IHG standards
Scrub floor, shower, bathtub, sink, and toilet in bathroom
Remove all used guest amenities, linens, and garbage
Restock amenities (i.e., coffee, soap, shampoo, etc.)
Make beds while checking for damaged or stained linen at the same time
Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e., wall fixtures, windowsills, vents, etc.)
Vacuum entire bedroom and hallway outside the door to the room
Complete extra tasks assigned (hallways, storage, extra items)
Return any room service trays to the break room
Return roll-aways and cribs with fresh linen to the appropriate storage rooms
Bring all dirty laundry to the laundry room
Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
Report any special room issues (i.e., damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper
Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
Ensure that all standards set by **MEMBERS ONLY**SIGN UP NOW***. and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hour
Assist in keeping all storage rooms organized
Maintain a positive attitude throughout the shift, and keep Team Member morale high
Exhibit regular and recurrent attendance records
Other duties as requested by management
Housekeeping Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must be kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor .

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