Front Desk Agent

Profile

nOrganize, confirm and process guest check-ins/ check-outs and adapt for any changesnSecure payment, verifying and adjusting billing as needednProvide guests with room and hotel information, directions, amenities and local interestsnRun daily reports, reviewing to see what needs to be communicated to the next shift’s staffnComplete cashier and closing reports, counting the bank at the end of each shift securelynAccept and record wake-up calls, delivering to the right departmentnCommunicate any emergency, lost item or theft to proper security staff and/or authoritiesnKeep contingency lists in case of emergency and communicate any necessary messagesn Source: Hospitality Online,

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