- Security Office Administrator - Hilton Phoenix Resort at the Peak

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Perform functions to ensure security and safekeeping of all master, suite, and office keys.  Issue new keys as needed.  Receives daily parcels and letters from ground delivery companies and ensure proper log in procedures and then delivery to responsible parties.  Ensure proper ship out of boxes and collect any revenue due. Monitor and disburse lost and found items.  Perform functions dealing with staff lunch programs.  Input all security reports into security computer.       ESSENTIAL JOB FUNCTIONS:nMonitor and distribute suite, master and office keysnCollect and disburse lost and found itemsnPerform functions necessary for staff lunch program – lunch ticketsnRespond to Team Member and Guest incidents, inquiries, requests, issues and concerns to ensure optimal levels of guest satisfaction.nCollect and enter information from Team Member and Guest incidents through the Security reports provided by Security Officers.  Daily operations of the Security to comply with SOPS and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.nRemain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.nResolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.nComply with attendance rules and be available to work on a regular basis.nPerform any other job related duties as assigned nPhysically accept all parcels in conformance of the Hilton Resort criteria, to include proper documentation and storage. Including shipping out and all parcels whether internal or external guests, according to both Crescent and Hilton Policies.nDeliver all parcels to the proper area within a reasonable timeframe and proper storage of parcels when necessary. nUtilize the proper handling of equipment used in the scope of the shipping/receiving responsibilities. nEnsure that service areas and storage areas are clean, maintained, and proper working order according to the resorts standards.nREQUIRED SKILLS AND ABILITIES:Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times. Can communicate well with guests.  Knowledge of local area and transportation systems helpful.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Participate in company events.  Clean office and exterior receiving area to include storage bins.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.  Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.  Ability to access and accurately input information using a moderately complex computer system.  Ability to stand, walk and continuously perform behind the Security Desk. Ability to lift and carry packages up to 50 lbs. Ability to observe and detect signs of emergency situations.  Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.  Ability to establish and maintain effective working relationships with associates, customers and patrons.PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits:In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.NOTE:        This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Source: Hospitality Online,

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