Security Manager

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DescriptionBe a part of the newest luxury hotel in downtown LA, **MEMBERS ONLY**SIGN UP NOW***.! As part of the highly anticipated billion-dollar project, The Grand LA, this will be the 7th Conrad Hotel in the U.S. and the 1st in California.Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room diningall in partnership with Chef Jose Andres' award-wining restaurant group, ThinkFoodGroup.The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.Want to get an inside look? Take a virtual tour.In this role as a Security Manager, you will be responsible for directing and administering the implementation of all safety and security programs and initiatives to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service.The ideal candidate will have a minimum of (2) or more years Security experience or related experience with supervisory or management experience preferred. Customer service experienced preferred. 2-year college degree with emphasis in Law Enforcement preferred. The ideal candidate must possess thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tack and diplomacy to defuse anger and collect accurate information. Ability to listen effectively speaks, read, and write English clearly to ascertain and document important information. Ability to stand, walks, and/or sits and continuously performs essential job functions for duration of shift. Hearing and visual ability to observe and detect signs of emergency situations. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and with buildings on the property. Ability to follow written and/or verbal instructions. Ability to grasp, lifts, and/or carries or otherwise moves goods weighing up to 50-lbs. sufficient manual dexterity in hands. Ability to climb stairs and ladders at a rapid space. Ability to perform duties with extreme temperature ranges. Considerable knowledge of computer systems for registration, reservations and backup systems. Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read writes, speak and understand the English language to communicate with guests and team members. Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation. Ability to analyze complex statistical data and make judgments accordingly. Ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.What will I be doing?nScreen, interview, select, manage, review and counsel Security Officers to maintain order throughout the hotel. Periodically review Officers and logs to ensure complements and accuracy.nPromote safe work practices. Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards. Conduct Security Department meetings. Attend and participate in other required hotel meetings.nLead and direct investigations of accidents, thefts, property loss and unlawful activities. Document details and advise management.nDirect coordination of training in fire life safety, CPR, as well as other corporate approved programs, such as Limo Driver Training and Workplace Violence training. Conduct regular patrol of the property to ensure all areas are safe and secure.nReview and approve departmental schedules/payroll and make necessary adjustments. Direct and manage Lost and Found function. Assist as needed with complaints and guest issues.nDirect preparation of monthly payroll forecast and the Corporate Property Loss Report.nRequirementsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:nHospitality - We're passionate about delivering exceptional guest experiences.nIntegrity - We do the right thing, all the time.nLeadership - We're leaders in our industry and in our communities.nTeamwork - We're team players in everything we do.nOwnership - We're the owners of our actions and decisions.nNow - We operate with a sense of urgency and disciplinenIn addition, we look for the demonstration of the following key attributes:nQualitynProductivitynDependabilitynCustomer FocusnAdaptabilitynWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! Source: Hospitality Online,

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