Food and Beverage Supervisor Nights

Profile

Job Information
Hilton
Food and Beverage Supervisor (Nights)
in
Birmingham
United Kingdom
Let's shake things up a bit
WELCOME TO A WORLD OF OPPORTUNITIES -
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Hourly rate
of
£11.70 plus service charge
Free,
healthy
and high quality
meals
when on duty
Grow your Career
Personal Development
programmes designed to support you at every step of your career
A chance to make a difference
through our Corporate Responsibility programmes – Find out what and how we are doing ( ****)
Team Member Travel Program:
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts:
with Perks at Work
Free car park
Subsidised Taxi
between 12am and 7am
Holiday:
28 daysincluding bank holidays (increasing yearly to up to 33 days)
Guest Experience Day:
1 night stay with breakfast and dinner
Modern and inclusive
Team Member’s areas
What will I be doing?
You will join the Gild Bar, the hotel's signature bar close to the lobby of the hotel. The bar has been recently refurbished and is open to guests 24 hours. Please only apply if you are happy to work late nights and can conveniently travel home from the hotel.
As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:
Maintain an effective bar service with an emphasis on high quality, efficient service
Check that Guest service standards are set, implemented and monitored, and continuously evaluated
Set-up of the outlet in accordance with the pre-determined standards of the operation
Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Complete all necessary administration in accordance with Company procedures relating to all staff members
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
What are we looking for?
A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A warm personality, attentive and smartly presentable
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Customer Service experience in a supervisory capacity
Passion for delivering exceptional levels of Guest service
A basic level of IT proficiency
Want to know more about this job?
Contact Zoe directly in our Recruitment Team on ****
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
H
ospitality I
ntegrity L
eadership T
eamwork O
wnership N
ow
Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
Find out more about all our brands and hotels -
Hilton Brands | Global Hospitality Company (****Job:
Bars and Restaurants
Title:
Food and Beverage Supervisor (Nights)
Location:
null
Requisition ID:
HOT09IFE
EOE/AA/Disabled/Veterans

Company info

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