Night Manager

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A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.

What will I be doing?

As a Night Manager, you re the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:


Be visible in the hotel lobby and other public areas
Represent the General Manager and other Senior Managers in their absence
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
Ensure that all Guest complaints are managed promptly and completely
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform other departments of Guest special requests, including early/late departures and room changes
Maintain awareness of all hotel areas


What are we looking for?

A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


Have a degree, diploma, or formal certification in Hotel Management or equivalent
A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
Current and demonstrated knowledge of health and safety and security procedures
Calm, efficient, and able to work well under pressure
Excellent inter-personal and communication skills


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (****. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Night Manager

Location: null

Requisition ID: HOT09IJF

EOE/AA/Disabled/Veterans

Company info

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