Housekeeping Supervisor

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Job SummaryThe Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.ResponsibilitiesQualificationsnAt least 2 to 3 years of progressive experience in a hotel or a related field required.nHigh School diploma or equivalent required.nCollege course work in related field helpful.nPrevious supervisory responsibility preferred.nResponsibilitiesnApproach all encounters with guests and associates in a friendly service oriented manner.nMaintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.nMaintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.nComply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.nInspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.nIn the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.nOversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.nEnsure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.nMaintain key control system.nSupervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.nSubmit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.nHandle items for 'Lost and Found' according to the standards.nBe familiar with all Aimbridge Hospitality policies and House Rules.nEnsure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.nEnsure the overall appearance cleanliness and orderliness of staff.nCarry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.nOversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.nMonitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.nReport on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.nInitiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.nOversee proper and constructive training of Room Attendants.nMotivate coach and counsel staff as necessary.nCollect all keys and assignment sheets daily at the end of the shift.nAttend meetings as required by Management.nEnsure completion of regular maintenance and cleaning projects on a biannual basis.nMonitor all V.I.P.'s special guests and requests.nPerform any other duties as requested by Management.n Source: Hospitality Online,

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