Customer Success Specialist

Profile

Who We Are:
**MEMBERS ONLY**SIGN UP NOW***. is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 800 mental health providers, and in turn over 12,000 patients per week across 8 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role:
The Customer Success Specialist is responsible for maintaining strong relationships
with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, context and coaching
to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.
This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Customer Success Specialist, known internally as Provider Account Manager
, should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. This is a versatile role, so applicants of many backgrounds may have translatable skills. Applicants with experience in hospitality or long-term customer service
relationships are highly encouraged to apply.
Responsibilities:
Develop a relationship
with individual providers while working to understand their motivation and goals
(link removed)> Identify areas of opportunity for improving providers various areas of success
and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
Track touch points
including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
Engage in continuous feedback
from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.
Provide analysis
of recorded data and make thoughtful suggestions
to facilitate growth to the provider cohort.
Requirements
Who You Are:
Eager to learn
new skills and develop current strengths through feedback and coaching
Strong attention to detail
and organizational skills; capable of holding clientele to expected timelines
Ability to communicate professionally
, clearly, and effectively with management, staff, and providers
Exceptional interpersonal, problem-solving and conflict resolution
skills
Strong coaching and leadership skills
, ability to motivate others
Proficiency with various office technologies, including Excel
Background check required
Bachelors degree or equivalent combination of education, training, and experience)
Benefits
Compensation and Benefits:
75% employer covered Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
8 paid holidays
15 PTO days accrued annually
Professional and career development opportunities
Compensation evaluated with opportunities for advancement
This is a non-commission role.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
**MEMBERS ONLY**SIGN UP NOW***.

Company info

Sign Up Now - HospitalityCrossing.com