Shift Manager

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nJoella's Hot Chicken is looking for an applicant for this entry-level position into a supervisory role. This role is typically the first for most internal employees and serves as a stepping-stone for your development into management. Shift Managers are a mid-level supervisory position serving as managerial support with or in the absence of Management.nShift Managers are exemplary employees whose daily performance consistently goes above and beyond expectations. They are likely seen as an informal leader among their peers and gain respect due to their ability to perform consistently, has mastery of all positions in the department they are regularly scheduled.nThe opportunity to move into the positon carries a unique set of abilities and traits. First- Is the ability and maturity to separate yourself from an hourly employee mind-set to the practice of seeing and thinking like a manager including actively and consistently supports the management team and unit objectives.nSets the example for following unit policies and procedures. Approaches day-to-day duties and responsibilities in a way that positively impacts, promotes and supports Joella's core values, strengths, philosophy and mission. Demonstrates good decisions when dealing with customer concerns and issues. Adheres to dress, attendance and punctuality standards.nHas a heads up approach to unit deficiencies and effectively and willingly communicates suggestions for improving operational performance at all levels. (Costs, staff performance and training, customer service, housekeeping, bottom line results, etc.)nResponsibilities Includennn Demonstrate management duties of coaching, training, delegation, communicating to staff when managers aren't present, steps in where and when necessary.nnn Supports management by supervising a designated or multiple areas of the unit.nnn Can effectively open and close the unit.nnn Completes all checklists and tools consistently dailynnn Understands, follow and coaches all Health Dept. standards and guidelines.nnn Recognizes unsafe conditions in the unit and reacts with urgency to eliminate and provide permanent solutions.nnn Provide feedback on employee performance to the General Manager.nnn Ensure customer service standards and customer needs are met. Refers high-impact customer service issues to the appropriate manager for resolution.nnn Write portion of the schedule assigned by GMnnn Maintains housekeeping and takes ownership of areas assigned by GMnnn Cash handling standards are being maintained dailynnn Provide employee training including a train the trainer awareness and approach.nnn Professional in dress, communication and promoting change.nnnEducation And Experiencennn High school diploma or GEDnnn Previous Customer Service Experiencennn Food Safety Certification a plus!nnnPhysical Requirementsnnn Read and visually verify information in a variety of formats (i.e. small print)nnn Visually inspect tools, equipment, or machines (i.e. to identify defects)nnn Stand, sit, or walk for an extended period of time or for an entire work shift.nnn Move, life, carry, push, pull, and place objects of weighing less than or equal to 50 pounds without assistance.nnn Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.nnn Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps.nnn Reach overhead and below the knees, including bending, twisting, pulling and stooping.nnnJob CompetenciesnKnowledgeable- A Prospective Shift Manager demonstrates mastery of all positions in their regularly scheduled department including some general knowledge or mastery of positions outside of their regularly scheduled department with a demonstrated desire to learn more. They also possess the ability to informally share their knowledge with others.nProfessional Maturity- Shift Managers consistently demonstrate a sincere effort to continue to learn and grow in their roles demonstrating an ability in teaching others. Able to absorb set-backs and grow from mistakes. Ability to maintain the supervisory position without reverting or being drawn into an employee mindset. Draws the line between themselves and employee without being over-bearing.nDrive And Initiative- Shift Managers (even those who may not wish to consider positons of advancement) enjoy the responsibility in their roles and desire to consistently be held accountable. They have the daily drive to do their very best showcasing themselves as an intricate part of the management team and staff in general while learning more.nMotivational And Inspiring- Shift Manager's energy or lack thereof can make or break morale and affects staff's performance in the unit. Effective Managers are team players able to guide and manage everyone's strengths to get the job done at a high level. Acting as a cheerleader when needed and recognizing exceptional performance.nJoella's Hot Chicken is an Equal Opportunity Employer.n Source: Hospitality Online,

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