Maintenance

Profile

Description:
$200 Sign-On Bonus*
Receive a $100
bonus after your first 30 days and an additional* $100 *after successfully completing your first 90 days
Purpose:
To maintain the hotel s customer and heart of house areas in accordance with company standards by performing preventative maintenance and repairs as necessary.
Constituents (or Customers): * Guests, employees, hotel owners, Crowne Plaza management team, vendors
Indicators of Success: *
*Customer satisfaction & loyalty goals (Guest Satisfaction scores, guest surveys, annual quality review) *Completion of projects on time and on budget *Adherence to budget
Areas of Responsibility: *
Creates 100% guest satisfaction by providing One Step Ahead service behaviors to exceed guests expectations
o Communicates and demonstrates One Step Ahead service behaviors to other employees (Create Confidence, Encourage Success, Make It Happen)
o Communicates and demonstrates the LEAD model of service recovery behaviors to other employees (Listen, Empathize, Apologize Sincerely, Deliver a Solution)
Responds to both customer and hotel staff reports of non-functioning equipment immediately
o Maintains maintenance log book to record the equipment in need of repair and prioritizes efforts accordingly
Maintains rooms in operating condition by performing repairs as needed
o Understands the Room Preventative Maintenance Program (R.P.M.)
o Prepares preventative maintenance cart for use each day
o Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
o Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.
o Repairs and maintains room s heating/ventilating/air conditioning systems
Performs preventative maintenance throughout the hotel
o Maintains the condition of hotel lobbies and food and beverage outlets
o Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary
o Maintains operating equipment in working condition by performing routine equipment checks and repairs
o Attends schools or seminars upon manager s request to remain current on proper techniques
Adheres to all hotel policies and safety procedures
o Follows safety and security rules and procedures
o Demonstrates knowledge in the safe use of all maintenance tools and equipment
o Reports any hazards or injuries in the department or hotel and takes immediate action to correct
Ability to perform considerable amounts of physical activity on a continual basis
Key Skills and Requirements: *
* Organization:
Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time * Planning:
Skilled in determining whether tasks should be attempted, identifying the most effective way of completing the task, and preparing how to overcome unexpected difficulties * Technical service skills:
Demonstrate understanding of the technical service skills for assigned area (ie. food & beverage service, housekeeping, etc.)
Benefits
Health, Dental, Vision & Life Insurance
****.00/hour.
About Crowne Plaza Knoxville Downtown University: The Crowne Plaza Knoxville is an Intercontinental Hotels Group franchise property owned and managed by Executive Hotel Management. Our hotel has received multiple IHG Quality Excellence Awards and has performed at a consistently high level in the downtown Knoxville market for over 25 years. Learn more about us at crowneknox.com.
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Job Type: Full-time

Company info

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