Laundry Supervisor

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A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.

What will I be doing?

As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience. A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:


Manage overall daily operations of the Laundry Department
Ensure quality controls are in place for all laundry processes, rejecting any exceptions
Maintain cleanliness of the laundry area
Train, develop, and appraise the laundry team
Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
Carry out stock takes
Ensure par stocks are maintained
Take receipt of stock and ensure safe storage
Manage customer service issues quickly and effectively
Oversee the issuing of linen via a requisition system
Ensure team members adhere to all Health and Safety Regulations
Carry out any other reasonable task set by the hotel's management


What are we looking for?

A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:


Good organizational and planning skills
Good communication skills


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Previous hotel or leisure sector experience
Previous experience at the Supervisory level


What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job: Housekeeping and Laundry

Title: Laundry Supervisor

Location: null

Requisition ID: HOT09ISL

EOE/AA/Disabled/Veterans

Company info

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