Full Service Hotel PM Manager

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ESSENTIAL JOB FUNCTIONS:1. Implement and manage hotel’s daily quality process including goalcommunication, associate improvement, compliance with Crescentstandards of product and performance, service recovery and problemresolution. Disseminate feedback from comment cards, guest satisfactionand service failure measurements and coach accordingly.2. Interview, hire, train, recommend performance evaluations, resolveproblems, provide open communication and recommend discipline and/ortermination when appropriate.3. Communicate both verbally and in writing to provide clear direction to staff.4. Assign and instruct Rooms Division Department Managers in details of work.Observe performance and encourage improvement. Monitor hoteloccupancy and make staffing adjustments accordingly. Supervise andreview cost and inventory controls.5. Field guest complaints, conducting thorough research to develop the mosteffective solutions and negotiate results. Prepare written correspondence toguests. Listen and extend assistance in order to resolve problems such asprice conflicts, insufficient heating or air conditioning, etc. Remain calm andalert especially during emergency situations and heavy hotel activity. Planand implement detailed steps or problem resolution by using experiencedjudgment and discretion.6. Supervise the budgeting, forecasting, training, motivating and staffing of theRooms Department including: Telephone, Housekeeping Services, FrontOffice, Laundry, Concierge and Guest Services.7. Prepare Forecast expenses and actual results for the Rooms Divisionrevenue and expenses. Review Security logs daily for significant incidents,and coordinate with department heads all enforcement of policy and/orimprovements in service needed.8. Work closely with the General Manager in establishing and monitoringpolicies and guidelines in the day to day operation of the hotel to ensureprofitability and consistency. Solve problems of detail that come up in thecourse of the work.9. Plan, organize, chair, attend and/or participate in various hotel meetingssuch as: Staff Meetings, Rooms Division Meetings, Executive CommitteeMeetings, Quality Teams Meetings, etc.10. Comply with attendance rules and be available to work on a regular basis.11. Perform any other job related duties as assignedEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Source: Hospitality Online,

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