Guest Services Supervisor

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Wages have been increased $2/hr….please ask for more info!   Join our Vacation Myrtle Beach Family… We are looking for an outgoing, upbeat personality, who has the gift of gab, is quick with a smile and genuinely loves working with the public. The candidate must thrive on being helpful, empathetic, and courteous throughout the entire guest experience.  nExperience in hotel reservations is a must, IqWare software experience preferred, but not required. nGuest Services Supervisor Essential Functions: nCheck guests in and out and answer all their questions for information and assistance. nnCommunicate with other departments to fulfill our guest needs.  nMonitor reservations made and house count as well as the status of our guests account. nUpdate information in the computer systems as needed (i.e., post charges). nReport all unsafe conditions immediately. nAct as Manager-On-Duty when assigned.  nnAnswer all complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.  nVerify all shift work and deposits.  nAssist in the training and development of new Front Desk Clerks.  nFollow checklist for required duties and timelines.  nRead, pass on log and communicate with previous shift.  nnRun reports and complete them, i.e., high balance, cash basis, etc.  nAuthorize credit cards and checks. nComplete other duties as assigned by supervisor to include cross training. nnBenefits for you: nnMedical Plan Dental, Vision, Short Term Disability,  nCritical Illness and Life Insurance Plan nPaid Time Off nFloating Holidays nnnRoom accommodation discounts nWe are experts in delivering the most exciting, fun-filled and enjoyable vacation experience EVER! We are waiting for you to join our team! nWe are an Equal Opportunity Employer. We participate in E-Verify. n Source: Hospitality Online,

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