Host

Profile

Description
Title: Host
Status: Part Time / Non-Exempt
Purpose/ Summary:
To provide a gold standard first and last impression for every BJ’s guest while controlling the restaurants flow and ensuring every seat remains filled while on a wait.
Duties & Responsibilities:
Service Execution
o Perform station opening/closing duties each shift
o Set up/break down and continual maintenance of Hospitality Desk and front entrance area
o Demonstrate appropriate greeting and seating techniques. Greet as soon as guest walks in with proper BJ’s greeting and warm genuine smile. Provide all guests with a salutation. Follows all Hospitality Service Execution Steps.
o Use appropriate Table Manager techniques to maintain accurate and even seating and dining room quote times
o Use proper BJ’s telephone etiquette to answer and direct calls
o Maintain continuous restroom checks
Operational Execution
o Notifies the manager of any quotes that have exceeded the time quoted
o Notifies manager of any special guest needs or requests
o Notifies manager of large party execution needs
o Notifies the manager of any guest complaints no matter how small it may seem
o Able to prioritize
o Maintain personal health and sanitation standards
o Review work procedures and operational problems in order to determine ways to improve service, performance and safety.
o Maintain clean uniform and understands that he/she is always on stage
o Attendance in mandatory meetings , training and workshops
o Ensure 100% compliance with all Company policies and laws, including health and safety standards
o Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service
Necessary Skills and Requirements:
o Must be 18 years of age
o Ability to work in a fast paced environment
o Good communication skills
o Ability to absorb and retain information quickly
o Experience working in a team orientated environment
o Essential hand/eye coordination
o Knowledge of principles for dealing directly with the public
o Ability to read and understand information and ideas presented in writing
o Mature judgment in handling all matters
o Excellent organization and problem solving skills
o Standing and walking during entire 8 hour shift
o Reaches, bends, stoops, lifts
o Must have the ability to lift up to 60 pounds in weight on a semi regular basis
o Understanding of restaurant Table Management system
o Ability to speak, read and write English
Proof of eligibility to work in the U.S. required.
Equal Opportunity Employer
BJ’s Restaurants, Inc. participates in E-Verify.
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