Senior Events Manager - Military Veterans

Profile

u003cbu003eJob Numberu003c/bu003e 23080990u003cbru003eu003cbu003eJob Categoryu003c/bu003e Event Managementu003cbru003eu003cbu003eLocationu003c/bu003e Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VIEW ON MAPu003cbru003eu003cbu003eScheduleu003c/bu003e Full-Timeu003cbru003eu003cbu003eLocated Remotely?u003c/bu003e Nu003cbru003eu003cbu003eRelocation?u003c/bu003e Yu003cbru003eu003cbu003ePosition Typeu003c/bu003e Managementu003cbru003eu003cdivu003e u003cpu003eu003cstrongu003eJOB SUMMARYu003c/strongu003eu003c/pu003e u003cpu003e u003c/pu003e u003cpu003ePrepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.u003c/pu003e u003cpu003e u003c/pu003e u003cpu003eu003cstrongu003eCANDIDATE PROFILE u003c/strongu003eu003c/pu003e u003cpu003e u003c/pu003e u003cpu003eu003cstrongu003eEducation and Experienceu003c/strongu003eu003c/pu003e u003cpu003e• High school diploma or GED; 2 years experience in the event management or related professional area.u003c/pu003e u003cpu003eORu003c/pu003e u003cpu003e• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.u003c/pu003e u003cpu003e u003c/pu003e u003cpu003eu003cstrongu003eCORE WORK ACTIVITIESu003c/strongu003eu003c/pu003e u003cpu003e u003c/pu003e u003cpu003eu003cstrongu003eExecuting Event Operationsu003c/strongu003eu003c/pu003e u003cpu003e• Solve problems and/or suggest alternatives to previous arrangements if necessary.u003c/pu003e u003cpu003e• Leads pre-event and post-event meetings for assigned groups.u003c/pu003e u003cpu003e• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.u003c/pu003e u003cpu003e• Manages customer budgets to maximize revenue and meet customer needs.u003c/pu003e u003cpu003e• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.u003c/pu003e u003cpu003e• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.u003c/pu003e u003cpu003e• Manages group room blocks and meeting space for assigned groups.u003c/pu003e u003cpu003e• Adheres to all standards, policies, and procedures.u003c/pu003e u003cpu003e• Celebrates successes and publicly recognizes the contributions of team members.u003c/pu003e u003cpu003e u003c/pu003e u003cpu003eu003cstrongu003eExecuting the Sales and Marketing Strategyu003c/strongu003eu003c/pu003e u003cpu003e• Up-sells products and services throughout the event process.u003c/pu003e u003cpu003e• Participates in customer site inspections and assists with the sales process when necessary.u003c/pu003e u003cpu003e• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).u003c/pu003e u003cpu003e u003c/pu003e u003cpu003eu003cstrongu003eManaging Profitabilityu003c/strongu003eu003c/pu003e u003cpu003e• Manages revenue and profitability associated with events.u003c/pu003e u003cpu003e• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.u003c/pu003e u003cpu003e• Reviews billing and payments with clients.u003c/pu003e u003cpu003e u003c/pu003e u003cpu003eu003cstrongu003eProviding Exceptional Customer Serviceu003c/strongu003eu003c/pu003e u003cpu003e• Interacts with guests to obtain feedback on product quality and service levels.u003c/pu003e u003cpu003e• Handles guest problems and complaints.u003c/pu003e u003cpu003e• Makes presence known to customer at all times during entire event process.u003c/pu003e u003cpu003e• Follows up with customer post-event.u003c/pu003e u003cpu003e• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.u003c/pu003e u003cpu003e• Strives to improve service performance.u003c/pu003e u003cpu003e• Sets a positive example for guest relations.u003c/pu003e u003cpu003e• Reviews comment cards and guest satisfaction results with associates.u003c/pu003e u003cpu003e• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.u003c/pu003e u003cpu003e u003c/pu003e u003c/divu003e u003cemu003eMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.u003c/emu003eu003cbru003eu003cbru003eu003cpu003eMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.u003cbru003eu003c/pu003e u003cdivu003e u003cbu003eMarriott Hotelsu003c/bu003e, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. u003c/divu003e u003cdivu003e u003cbru003e u003c/divu003e u003cdivu003e u003cbu003eJW Marriott u003c/bu003eis part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. u003c/divu003eu003cbru003e

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