F and B Supervisor

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Job SummaryResponsible for: maintaining excellent guest service, daily opening and closing processes of the restaurants, training associates per operational guidelines and promoting teamwork.Pre RequisitesThe Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.nOne year experience supervising (at least) three associates.nExperience with chain food and retail outlet preferred.nHigh school diploma or equivalent of same.nSummary Of Essential Job FunctionsMust be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.For this position specificallynMust be able to push or pull 60 pounds and lift and/or carry 50 pounds.nMust be able to stand for eight hours, bend, stretch, reach.nMust be able to see and hear.nMust be able to speak and read English, the ability to communicate in another language may be helpful.nMust display professionalism, honesty and trustworthiness at all times.nRequired Knowledge, Skills And AbilitiesKnowledge innStandards of operation as required by The Company and the brand.nSupervisory skills: interviewing, hiring, training, coaching, documenting, motivating.nDining room set up for varied accommodations.nMenu items: preparation and servicenArea shopping, dining entertainment and travel directions to assist guest inquiries.nDaily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.nEntire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.nSkillsnOrientate and train associates.nCoach and counsel associates for both positive and negative feedback.nComputer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.nMaintain organization of supplies, storage rooms, refrigerators and freezers.nMaintain work area in a guest ready mode.nAbilitiesnMulti task, remain associate and guest service centric.nEffectively communicate with guests and associates. nSolve guest issues with professionalism maintain hospitable attitude.nMarket and promote to increase exposure and sales.nSpecific ResponsibilitiesnMaintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.nPromote positive morale and aggressively friendly attitudes.nComplete admistrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.nWork within budgeted guidelines for maximum revenues and within labor models.nMaintain safety and security practices, have thorough knowledge of emergency procedures.nEnsure guests are provided with the highest quality product and service.nMust be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.nMaintain certification from a brand approved responsible vendor training program.nOther duties as assigned, that the associate is capable of performing.nWorking Conditions/Special RequirementsStanding, walking for long periods of time while maintaining a friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays.Positions For Possible AdvancementBefore the next promotion, this person should train her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion, potentially as a Food and Beverage Manager.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. Source: Hospitality Online,

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