Location
Peabody, MA, United States
Posted on
Feb 23, 2022
Profile
Assists managers in all facets of sales/service process, by typing, copying, distributing and filing all related correspondence as well as answering and responding appropriately to incoming telephone calls.Responsibilities And Dutiesnn* Takes booking inquiry information via phone, and prepares proper paperwork.n* Enters data, (operates various word processing and other software packages) to produce correspondence, forms, memoranda and other documents. Understands written and verbal instructions.n* Answers telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercises decision making skills to direct callers' requests. Accurately records messages for staff and distributes the written messages to the staff members' office in a timely manner.n* Distributes printed documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transports printed documents weighing up to pounds to offices, mailrooms and other locations throughout the hotel building.n* Organizes, files and retrieves documents in appropriate binders in order to maintain essential records used in the department operation. Organizes items alphabetically and numerically.n* Distributes outgoing and inter-office mail and documentation throughout hotel.n* Answers telephones for other individuals within department during their absence from the office.n* Performs other related duties as assigned.nnnnnSpecific Job Knowledge And SkillsnBasic secretarial knowledge such as business letter formats and telephone etiquette.nExcellent telephone skills and manners; ability to interact with fellow employees and clients of the hotel, both via phone and in person.nWorking knowledge of Microsoft Word 2000.nAbility to read, write, and speak using excellent grammar and communication skills.nAbility to input data into a computer.nEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Source: Hospitality Online,
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