Slot Technical Supervisor

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DescriptionThe Slot Technical Supervisor is responsible for managing the Slot Technicians and overseeing the maintenance and repair of all slot machines.Major Responsibilities/ActivitiesnAdministers the Slot Technical Department functions, planning, directing, staffing and controlling.nRepair and preventative maintenance of Slot Machines, progressive controllers and displays, bill validators and coin acceptors, with an effort to maintain “zero down time” on the floor.nInstalls new slot machines, progressive controllers, displays and bill validators in a timely manner.nTroubleshoots and repairs all electronic slot machine assemblies, progressive controllers and display assemblies to the component level, using a variety of test equipment.nTroubleshoots and repairs all mechanical and electrical components of slot machines.nResponsible for coaching and training of all Slot Technicians Team Members.nKeeps a current log and map of all machines moved or installed.nKeeps a log of all machine malfunctions.nSafeguards slot department assets.nEstablishes and maintains effective channels of communication.nActs as a general source of information for employees and guests.nEnsures friendly, courteous guest service.nEnsures that adequate products, supplies and equipment are available to supply department.nTrain and evaluate all slot personnel, while ensuring employee adherence to casino and department policies and procedures, as well as, internal controls.nOther duties as assigned.nRequirementsMinimum RequirementsnPreference is given to qualified Santa Ana Tribal Member.nFour year degree preferred. nDirectly related experience may be substituted.nAt least five years experience in Slots with a minimum of three years in Slot technical management.nExcellent written and verbal communication skills.nOutstanding customer service skills.nAble to work a flexible schedule.nSelf motivated, enthusiastic and a team player.nExpert level knowledge of various makes/models of Slot machines required.nExpert level knowledge of the repair of various makes/models of Slot machines required.nMust be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.nEssential Mental FunctionsThe essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nMaintains a strict level of confidentiality regarding company information.nMust be able to work independently and exercise good judgment in handling a variety of situations.nMust have excellent problem solving abilities.nMust be a detail oriented, organized individual with the ability to multi-task.nMust be able to work in a fast paced environment.nMust be able to deal with stressful situations in a professional manner.nDisplay strong verbal and written communication skillsnProven ability to handle conflict situations.nDisplay a proven ability to manage.nMust be a Team Player.nEssential Physical FunctionsThe essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nWhile performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.nMust be able to work various hours, as needed, including weekends and holidays.nMust present self in a well-groomed, professional appearance.nThe employee must be able to lift up to 50 pounds.nMust be able to work at a fast pace.nMust be able to handle stress effectively.nPhysical ability to safely perform the essential job functions of the position.nEquipment UsednComputernAll traditional office equipment.nWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Employee will be exposed to a second-hand smoke-filled environment. Hazards include working around moving equipment/machinery. Equipment and machinery must be properly used or they can be potentially hazardous.Additional InformationAll applicants must be able to demonstrate their US work authorization during the employment verification process. Source: Hospitality Online,

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