Sales Gallery Administrative Coordinator

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nJob DescriptionnnWhat will I be doing?nAs a Lead Sales Gallery Coordinator, you will be responsible for driving company success through performing the following tasks to the highest standards:nnExhibit friendly attitude in all interactions with guests, management, and other staff members to set a positive environment for the Sales ExecutivesnWork at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and supportnVerify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on pointnProvide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales processnUploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processingnAccurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperworknResponsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, kid room, and guest seating areasnResponsible to follow the department's attendance policy including checking the sick call line and submitting proper paperwork in a timely mannernParticipation in skills assessments for training and development will be mandatorynResponsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by managementnnnnQualificationsnnWhat are we looking for?nHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:nn1 years of proven administrative/clerical duties in an office setting experiencen1 years of guest or customer service experiencenAbility to provide feedback to internal and external customersnProficiency (reading, writing, speaking) in EnglishnAble to work a flexible work schedule including night, weekends and holidaysnHigh school diploma or equivalentnnIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:nn4 years of administration in a professional office settingn2 years or more in guest service in a branded hotel or in a customer service areanAbility to support other teams through leadership, resolving conflict and complex issuesnBA/BS/Bachelor's degreennWe are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.nn Source: Hospitality Online,

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