Front of House Assistant

Profile

About Mishcon de Reya:
Mishcon de Reya is an independent law firm, which now employs more than 1000 people with over 600 lawyers offering a wide range of legal services to companies and individuals. The firm has grown rapidly in the past decade, with more than 25% revenue growth in the past five years alone.
With presence in London, Singapore and Hong Kong (through its association with Karas LLP), the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work undertaken is cross-border, multi-jurisdictional and complex, spanning six core practice areas: Corporate; Dispute Resolution; Employment; Innovation; Private; and Real Estate.
The Mishcon de Reya Group consists of consultancy businesses MDR Brand Management
, MDR Cyber
, MDR Discover
, MDR Mayfair
, MDR Lab
and MDRxTech
. In 2021 the Group announced a strategic combination with Taylor Vinters
, a leading legal and consultancy business in the innovation economy.
Responsibilities/Duties
The purpose of this role is to contribute to helping to run and maintain a professional reception desk, look after the Front of House area at all times, as well as undertaking switchboard duties and coordinating centralised meeting rooms reservation position. The main focus is on Client Care so customer service skills are essential.
Ensuring all tasks are carried out to the required standards including:
Meeting and greeting clients in reception, client facing meeting rooms and lounge areas with a smile in a friendly, professional and courteous manner.
Looking after all internal and external clients when in FOH areas-providing directions, support and care.
Working with extremely confidential information.
Maintaining all FOH areas at all times-restocking literature, newspapers and making sure the areas are tidy.
In communication with Concierge team making sure early or late arrivals are looked after, offered refreshments and escorted to appropriate meeting rooms.
Managing Emails/Inbox in a timely manner.
Using Microsoft Office, Outlook, DMS, Teams/Zoom, Manhattan meeting room booking system and Jabber/ ARC Console switchboard systems.
Ensuring the meeting rooms are set up, vacated on time and any maintenance issues are reported.
In communication with Catering and IT teams accommodating last minute requests, extra AV and refreshments orders etc.
Maintaining stationery and necessary equipment in the meeting rooms.
Liaising with Hospitality, IT and other areas of the Firm to provide a smooth running service area for internal and external clients.
Using ARC Console switchboard operator system and other associated equipment to answer all external/internal calls.
Announce all calls to Partners, Consultants and Directors.
Re-directing and screening the calls as appropriate and taking adequate messages when required.
Accommodating, managing and processing the high volume meeting room requests when received via email or phone call.
Knowing the type, location, size and layout of the meeting rooms available and accommodating all requests to the best availability/demand.
Creating and maintaining the reservations records, communicating the information to the host.
Ad-hoc admin tasks as and when required.
Skills and Experience
The ideal candidate will have experience of working in a professional services environment and have a proven record working on a busy and demanding Reception, switchboard and reservations desk. They must have excellent communication skills, efficient telephone manner and display maturity at all times.
A calm, flexible as well as energetic attitude is needed, to be able to assist cross departmentally within the Front of House team. They will possess excellent customer service and complaint handling skills. They will also be computer literate and possess good organisational skills.
It is important the right candidate takes pride in their presentation and exercises both patience and discretion, coupled with the ability to working under pressure.
Person Specification
Excellent attention to detail.
Good command of the English language (verbal, written).
Excellent telephone manner.
Outstanding customer services skills.
Excellent organisational, planning and prioritisation skills.
Excellent listening skills, ability to deal with difficult and distressed clients.
Ability to effectively manage own workload.
Ability to communicate effectively with people at all levels.
Ability to work independently and as part of a team.
Personable and confident, able to build relationships with partners / key stakeholders.
Resilient and calm under pressure.
Adaptable and flexible approach.
Pro-active and takes initiative.
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.
We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.

Company info

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