Guest Services Manager

Profile

Job Information
Marriott
Guest Services Manager
in
Perth
Australia
Job Number
23029407
Job Category
Rooms & Guest Services Operations
Location
The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia
Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Management
Guest Services Manager
We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
Our Company
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at ****Find Your World.™
Our Brand
The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.
Rise with Westin Perth
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
You will be:
Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
In charge of Bell Desk and overseeing the arrival experience
Representing property management in resolving any guest related situation.
Leading Front Office Teams including Bell Desk
Maintaining Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Implementing Projects and Policies
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Support with Rostering and Training of Bell Desk department
Focusing on Guest Voice
Qualifications & experience:
Experience in daily operations of a hotel
Current WA RSA essential for this role
Current Open Drivers Licence
Hospitality experience is essential
Must be well organised, efficient and have excellent people skills
You are / have:
Friendly, confident, vibrant and professional personality
Previous hotel experience in the guest services, front desk highly regarded
Australian working rights
Excellent Computer and Office 365 knowledge
Proven leadership experience
Life. With the Works.
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
Flexible work options
Hotel perks like accommodation and food & beverage discounts
Enhanced superannuation
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to EAP services
We look forward to reviewing your applications!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Company info

Sign Up Now - HospitalityCrossing.com