Customer Service Trainer

Profile

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.ResponsibilitiesDevelop digital and print educational material (e.g. videos and manuals)Organize classroom-style seminars about product features and sales techniquesConduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)Identify individual and team skills gapsSchedule regular training sessions (e.g. monthly or quarterly)Ensure new hires take on basic sales training courses, including communication and troubleshooting skillsLiaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)Coordinate mentorship programs for new customer service representativesAssess the impact of each educational course on staff performance and client satisfactionMaintain updated records of training curricula and material

Company info

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