IT Technician Hot Spot/Desktop Support

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Job SummaryResponsible for all aspects of technical assistance and exemplary customer interaction support for the Marriott walk up service branded, The HotSpot.  Work as a member of the iT HotSpot team and functions as a technical expert in the laptop and mobile technology areas.  Resolve and make decisions on moderate to complex service requests with limited to moderate risk. Ensure high quality and polished customer service with a retail mindset.Candidate ProfileEducation And ExperienceRequirednMinimum of 1 years of relevant experience working in a walk up center environment and/or minimum 2 years of desk side experience in a professional environmentnMinimum 2 years of hands on experience with installing, configuring and troubleshooting Office 365, IE, Skype of Business, printer troubleshooting. Experience with iOS operating system and Apple technologiesnBachelor’s Degree, or the equivalent combination of education, technical training, or work/military experiencenPreferrednExcellent communication skills and problem solving abilitynDemonstrated ability to work independently and with othersnProven ability to effectively prioritize and execute tasks in a high-pressure environment nExcellent customer service and interpersonal skillsnPrevious experience in the walk up technology centers (Apple Genius Bar)nTechnology related professional certificationsnFamiliarity with workgroup and domain environments, and general networking troubleshootingnExperience in IT customer service environment using Service Now ITSMnStrong Apple and WinTel technical capabilitiesnWorking knowledge of server architecture and administration.nNetworking devices and other infrastructure components (to include Wireless technologies).nCore Work Activities nPlans, coordinates, and provides on-site technical support and problem resolution to include but not limited to: Windows, Office, Outlook, Apple Mac, iPhone and iPad, meeting management, event supportnExecute duties as part of the Mobile HotSpot teamnDelivers training and awareness seminars for existing Marriott technologies and potential new technologiesnSupport technology showcase events at the iT HotSpot nProvides content for iT HotSpot Tips and TricksnResponsible for adhering to established quality control and security protocolsnBuilds, leverages, and maintains effective alliances across technical and business community. nInteracts with customers to achieve efficient, effective results nMulti-tasks and prioritizes in accordance with business priorities and executive availability requirementsnRecords and responds to user queries using the incident management system (SNOW)nMaintains ownership of customer problems until a mutually satisfactory resolution is obtainednEscalates technical issues appropriately to other team members or other teamsnIdentifies and highlights persistent problemsnEscalates issues to senior members of the team or Executive/HotSpot Support ManagementnWorks under the direction of senior members of the iT HotSpot Support team nParticipation in team meetings when requirednThis position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Source: Hospitality Online,

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