Senior Catering Sales Manager - Hilton Cleveland

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DescriptionThe Senior Catering Sales Manager with the Hilton Cleveland will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events.  This position primarily handles complex social events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.   We're in the heart of Downtown Cleveland, with the Rocket Mortgage FieldHouse, Playhouse Square, and East 4th Street shopping within a mile. Our hotel is connected to The Convention Center of Cleveland, and the West 3rd Street Station is just opposite us. We have an indoor pool, fitness center, and a top-floor bar with views of Lake Erie.What will it be like to work for this Hilton Brand?nnOne of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.nnHilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit ****you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.nnWhat will I be doing?nAs a Team Member in this role, you will be responsible:nTo organize, plan and prioritize your duties by developing plans and goals. nTimely communication to internal and external clients via telephone, email, written documents or in person. nCreate and maintain relationships with clients to set and meet client expectations and deliver on those expectations. nDemonstrate knowledge of job systems, products, booking systems, and processes. nResolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. nSelling and influencing both internal and external clients. nMake decisions and solve problems by analyzing and evaluating the issues and determine the best solution. nEnsure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. nParticipate in customer site inspections and assist with the sales process as necessary. nRequirementsWhat are we looking for?Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:H Hospitality - We're passionate about delivering exceptional guest experiences.I Integrity - We do the right thing, all the time.L Leadership - We're leaders in our industry and in our communities.T Teamwork - We're team players in everything we do.O Ownership - We're the owners of our actions and decisions.N Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes in our Team Members:nLiving the ValuesnQualitynProductivitynDependabilitynCustomer FocusnTeamworknAdaptabilitynWhat benefits will I receive?Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document. Source: Hospitality Online,

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