Assistant Director of Front Office

Profile

nJob Duties And Responsibilities nn Monitors daily status of rooms, rates, discount rates and packagesn Maintains current list of available rooms for walk situationsn Coordinates blocking of rooms for groupsn Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relationsn Communicates hotel's unique design elements for effective storytellingn Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are metn Reviews guest satisfaction results and property audits to identify areas of improvementn Drives Front Desk Upsell Program in order to assist in maximizing hotel revenuen Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify an address employee opportunity areasn Ensures staff communicates effectively with other hotel departmentsn Maintains productive relationship with Valet Parking providern Regularly reviews department budget to meet budgeted wages and general expensesn Ensures prompt and courteous service to guestsn Pre-registers guests according to standardsn Completes and monitors employee schedulesn Monitors and ensures VIP arrivals are executed to highest standardn Keeps track of rooms to ensure accurate status and readiness for check-inn Hires, trains and develops direct employeesn Interacts positively and professionally with guests to resolve issuesn Acts as Manager on Duty as requiredn Works nights, weekends, and holidays as neededn Other duties as assignednnEducation And Experiencenn Minimum of 3 years in similar leadership role. n High School Diploma/GED, post-high school education preferrednnKnowledge, Skills And Abilitiesnn Basic math skillsn Ability to communicate effectively verbally and in writingn Strong leadership skillsn Ability to exceed expectations of guests and team membersn Excellent time management skillsnn Source: Hospitality Online,

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