Massage Supervisor

Profile

nEnthusiastic, flexible, motivated and a team player.nProven ability to multitask and thrive in a fast paced environment.nExcellent organizational, written and verbal skills.nAbility to competently lead a large staff.nWeekend work, on-call status, holiday and high season work.nExcellent judgment and decision making ability.nCompetence in systems design and execution.nMaintenance of National Certifications.nMaintenance of current CPR certification.nBe manager available to run spa desk as needed. Resolve guest and/or employee issues, book appointments, and check guests in, answer phones.nEducated on services offered.nBe fully functional in the spa boutique- aware of and educated on all products, complete sales, guest care.nBe available in absence of the spa manager.nDemonstrates a healthy lifestyle.nLeadershipnManage and motivates staff of 30 practionersnAnticipate guest demand, schedule staff accordingly and manage the proper daily workload for each staff member.nInterview and hire staff, administer performance reviews and administer and document staff correction.nEffectively manage staff activities throughout the day.nHold staff meetings, create internal staff communication.nEnsure that department is delivering quality guest care.nMaintain the number of core team staff and re-build seasonal team staff numbers to maintain adequate staffing levels.nBe able to step in and complete service at anytime.nOperationsnEnsure the smooth and efficient operation of the department. Establish, upgrade, and document standard operating procedures, systems, policies and other operational procedures.nOrder and oversee all professional purchases, keeping ordering lead time in mind to maintain adequate stock.nOversee the maintenance, stocking and sanitation of the department. Monitor supply levels.nEstablish and manage vendor relationships.nAssist with selecting retail products.nMaintain function of all equipment.nMaintain cleanliness of all operating and behind the scenes spaces, including break areas and restrooms.nTrainingnConduct staff training and staff development workshops. Oversee select training that is delegatednUpgrade service protocols and products as needed.nResearch and DevelopmentnResearch, develop and implement new product/treatment offerings to increase revenue into expanding markets when needed.nAnalyze sales trends, strategize and eliminate services where sensible.nFinancenMaximize department treatment room occupancy levels. Continually drive the department revenue by maximizing the use of the treatment rooms and strategically scheduling staff.nAdminister daily and weekly payroll, ensuring it’s accuracy. Maintain or limit payroll percentages set out by management.nStay within the monthly expense budget preparation.nEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Source: Hospitality Online,

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