Room Attendant

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The benefits…nHotel discount at locations worldwide!nPaid time off and holiday pay incentives!nProfessional development and promotion opportunities!nFlexible schedules for full-time and part-time work!n401(k) available for all associates!nFull benefit options available for full-time associates!nPurposeRoom Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.What you'll be doing...nnClean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.nnRefresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.nTake proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.nEffectively engage and build rapport with guests to identify needs and ensure guest satisfaction.nTake ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.nAlways maintain professionalism consistent with hotel brand and company expectations.nKnow and communicate hotel emergency procedures; inform and assist guests in emergencies.nTake on additional tasks as necessary or assigned by hotel leadership.nSuccess Factors...nEffective verbal and written communication skillsnMust be able to speak, read, and write in primary language(s) used in the workplacen8 hours per day; stand and walk frequently throughout the workdaynLift, lower, and maneuver up to 30 pounds occasionallynReach, bend, stoop, and pivot frequently throughout the workdaynAbout First Hospitality...Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer. Source: Hospitality Online,

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