Executive Housekeeper

Profile

DescriptionThe Executive Housekeeper provides a high level of focus on guest satisfaction throughout the building and an exceptional housekeeping department. Responsible for supervising, managing and overseeing the housekeeping department, laundry activity and hotel public areas.Specific Duties PerformedThis list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.nResponsible for oversight of the detailed inspection program for superior cleanliness, well maintained facility and room quality.nCreate and implement a comprehensive and detail oriented cleaning program.nPerforms proper recruiting, selecting, hiring, training, coaching, counseling, recognition and retention of all associates in the department.nEnsure the program is consistently followed by all departmental associates meeting all standards.nResponsible for all associates being properly certified and trained in their respective positions, and that all training and certification materials are up to date and maintained.nMake sure departmental associates have tools and equipment needed to effectively carry out their respective job duties.nAssign housekeeping and general maintenance tasks and projects for optimum service and productivity.nDevelop and implement procedures for managing the quality of housekeeping services.nSchedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms and in room amenities, equipment, public restrooms, lobby, storage areas etc. are clean and in good repair to exceed guests’ expectations.nEnsure that associates are provided with recognition, ongoing constructive feedback or corrective action as appropriate.nMonitor, coordinate and execute the special needs and requests of VIP’s, repeat quests and groups.nConduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.nConduct pre-shift meetings and review all information pertinent to the day’s activities.nEstablish par levels for supplies and equipment, replenish them effectively.nAssure all safety policies and procedures are followed.nPurchase linens and housekeeping supplies, conduct scheduling for all housekeeping and laundry employees.nWork closely with vendors to assure proper pricing, delivery and maintenance.nRecruit, select, train, coach, counsel, recognize and re-train direct reports, reinforce excellence in business operations and guest service.nStay informed about current trends and practices within area of responsibility and communicate the information to management, peers, direct reports and associates as appropriate.nExhibits passion for the hospitality and gaming experience of our guests.nTakes personal responsibility for delivering an excellent guest experience.nKnows the overall property, the gaming offerings, and their locations.nBuilds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.nModels for the team, a strong work ethic and is visible, available and present for the guest and their team.nIdentifies ways to improve workflows and processes to work smarter and increase efficiency.nProactively shares guest feedback with executive management and peers in the spirit of continuous improvement.nSeeks to share and improve processes and workflows based on guest feedback.nFinds ways to make good use of their strengths and talents.nEmbraces “Keys to Success” initiative to provide upward mobility to Yakama Tribal Members.nExtent of Job AuthoritynInteracts effectively with the public and fellow Associates.  nProvides excellent guest service at all times.  nDirectly Floor Section Supervisors and oversees all housekeeping Associates. nResponsible for the overall coordination and direction of activities in the housekeeping department of a six story, two hundred room hotel.  nDelivers upon established goals and objectives.nRequirementsMinimum Education RequirednHigh school diploma or GED required.  nnThree to four years related experience and/or training; Bachelor's degree from a Four-Year College or university; or equivalent combination of education and experience.nSpecific Skills/Knowledge/Experience RequiredStrong interpersonal spirit with a hands-on approach.  Ensures safety and security policies and procedures are consistently followed. Excellent time management, organizational and interpersonal skills.  Strong communication skills and attention to detail are critical for success.  Previous supervisory experience is required, must be able to carry out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Required to have experience in interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Must know correct business English, including grammar, spelling, punctuation, and vocabulary.Physical RequirementsSuccessful candidate is required to regularly talk or hear. The associate is frequently required to stand; walk; use hands to handle, or feel and reach with hands and arms. Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl and smell. Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required to monitor associate performance often through visual inspection. Expected to distinguish among varying levels of cleanliness and colors.Additional InformationWe are looking for individuals whom exemplify compassion and genuine care of others. Team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be integral part of a great success.  We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience.  We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.  All applicants must be able to demonstrate their US work authorization during the employment verification process. Source: Hospitality Online,

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