Specialist Serrano Club

Profile

Reporting to the Manager of the Serrano Club, The Serrano Club Specialist is responsible for the effective communication of the Serrano Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Serrano Club, and promotes the Serrano Club program to guests on the casino floor.Core Job ResponsibilitiesnCreates an atmosphere that induces guests to make **MEMBERS ONLY**SIGN UP NOW***. their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.nSigns up new guests for their Serrano Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct.nEffectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.nCashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift.nIssues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials.nHelps coordinate Serrano Club promotions and assists at marketing promotions and special events.nHelps with maintenance and inventory control of Serrano Club merchandise.nMay distribute promotional coupons and gifts.nProcesses win/loss statements to guests.nAttend and participate in meetings, completing follow-up as assigned.nAttend and participate in off property functions and events as assigned.nPerform work regularly and predictably.nOther duties as assigned.nQualificationsnMinimum Age 21 years old.nHigh School diploma or equivalent, required.nPrior experience in Casino Marketing and Hotel reservations, required.nMust be able to speak, read, write and understand English.nStrong communication and superior guest service skills required.nMust possess strong organizational, written and oral communication skills.nMust be computer literate with proficiency in Outlook and Microsoft applicationsnMust have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine.nMust possess knowledge of LMS and Patron Management.nMust possess the ability to determine overall value of a casino guest for comp purposes.nMust be able to work weekends, holidays and extended hours as needed.nMust be able to work independently and perform essential functions without direct supervision.nMust be able to obtain/maintain any necessary certifications and/or licenses.nPhysical Demands·Work is performed in a hotel/resort setting.nMust be tolerant to varying conditions of noise level, temperature, illumination, and air quality.nMay be exposed to smokenThe noise level in the work environment is usually moderate to loud.nConstant contact with executives, department management, employees, and guests.nProlonged sitting or standing and mobility.nBalancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionallynEye/hand coordination.nUse of standard office equipment.nAbility to distinguish letters, numbers, and symbolsnMay be required to work evening, weekends, and holiday shifts.nEqual Opportunity EmployerPalms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today! Source: Hospitality Online,

Company info

Sign Up Now - HospitalityCrossing.com