- Overnight Security Officer - Hilton Phoenix Resort at the Peak

Profile

Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.ESSENTIAL JOB FUNCTIONS:nWorks closely with the Security Overnight Supervisor, Front Office Overnight Supervisor and other overnight Team Members to ensure safety of Resort, Guests, Team Members and Assets.nSpend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling.nMaintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.nWatch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel.  Promote safe work practices. nAnswer security telephone and safety hotline calls and respond in a timely manner based on priority.nObserve the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.nMemorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.nComply with attendance rules and be available to work on a regular basis.nPerform any other job related duties as assigned.nSUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.nProvide accurate information to in inquirers for directions and hours of operations.nReceive, record and secure found property.  Research and respond to guests inquiries for lost property.nAssist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.nEscort guests and employees as required to parking lotsnOther duties as assigned by SupervisornSPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:nThorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.nAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.nAbility to listen effectively, speak, read and write English clearly to ascertain and document important information.nAbility to stand, walk and/or sit and continuously perform essential job functions for duration of shift.nHearing and visual ability to observe and detect signs of emergency situations.nPerform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.nAbility to follow written and or verbal instructions.nAbility to grasp, lift and/or carry or otherwise move goods weighing up to 100 lbs. sufficient manual dexterity in hands.nAbility to climb stairs and ladders at a rapid pace.nAbility to perform duties within extreme temperature rangesnREQUIRED SKILLS AND ABILITIES:Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.  Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.  Hearing and visual ability to observe and detect signs of emergency situations.  Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.  Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs.  Sufficient manual dexterity in hands.  Ability to climb stairs and ladders at a rapid pace.  Ability to perform duties within extreme temperature ranges.PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits:In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent Hospitality.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.NOTE:        This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Source: Hospitality Online,

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