Director of Hotel Sales

Profile

Directors of Hotel Sales oversee all hotel activities related to sales, with the primary goal of making sure guests are satisfied, in order to stimulate new and recurring business. Besides ensuring return customers, Directors of Hotel Sales are also in charge of maintaining revenue goals in all areas, such as food, room rentals, beverages, and rentable spaces. Depending on the size of the hotel, job responsibilities might vary widely, especially at small hotels where the Director of Hotel Sales might be synonymous with Hotel Sales Manager, or in some cases even General Manager. Regardless of hotel size or how many hats the Director of Hotel Sales has to wear, most have a core set of responsibilities that include the following: Communicate in a professional and timely manner with guests in ways that stimulate return visits or referrals to new guestsOversee the flow of revenue in all departments of the hotel, including food and drink sales, room rentals, and meeting space rentals.Coordinate with customers, particularly those hosting major events at the hotel, to relay information, attend meetings, and ensure customer’s needs are met for rented spacesWork with front-end hotel staff to ensure positive guest experiencesPlans and directs sales force activities in order to maximize profitsDirects management staff in order to meet sales goals, including maximizing potential sales volumeNegotiate contracts with employees, vendors, and customers who rent meeting spacesResearch current market trends, determine inventory requirements, analyze inventory levels, and ensure hotel services meet customer needs

Company info

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