Director of Operations

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DescriptionnAre you an Operations Team Super Star…. WE NEED BIG STARS LIKE YOU!!!nCome be a part of an AWARD-WINNING TEAM.n**MEMBERS ONLY**SIGN UP NOW***. is located in Austin, TX and is a pillar of the community.  Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. nJOB SUMMARY:nThe Director of Operations reports to the Hotel General Manager, assisting in the execution of the top hotel executive’s overall strategy for the property while also highlighting issues as they may arise and formulating solutions. The Director of Operations will also be heavily involved in formulating the annual budget and monthly forecasting methodology. They usually come to the role with several years of experience in another hotel management function, which can include general manager of a smaller property. Director of Operations directors track record in revenue management, budgeting, profit and loss statements and forecasting. He/ She must have an aptitude for successfully motivating and managing teams, resources and networks. The Director of Operations  must display a polished set of communication skills and likely a degree in hospitality management or a similar field such as business or finance. They are highly familiar with property management software and revenue management systems.nThe Director of Operations will also monitor overhead expenditures, incident reports as well as department requests, purchase reports and accounts payable and accounts receivable. He or she will further have a relationship with the hotel’s suppliers and vendors to assess the quality of goods and services purchased from these third parties and also for performance assessment purposes. Another major aspect of this job is managing the procurement process and resource allocation. The person in this pivotal position will oversee supplies, inventory and purchasing. Hotel chefs and F&B managers should also expect to inspect stock, accompanied by the operations director.nShift requirements:nThis is a salaried position, 5 days a week up to 8 hours a day. nPhysical Requirements:nnnSitting: Frequently. Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks.nnStanding/Walking: Frequently. Stairs, tile, rubber mats covering tile, concrete, padded carpet, marble, linoleum and gravel, etc. Inspecting the property.nnCrouching (Bend at knees): Frequently. Lifting, completing tasks performed at low levels, putting supplies and materials away.nnReaching: Frequently Working on overhead equipment such as Air conditioning units, LightingnnKneeling/Crawling: Frequently. Perform plumbing repairs, carpet repairs, and other duties performed at low levels.nnEnclosed Spaces: Frequently: Areas with restricted space such as ceiling spaces, etc.nnStooping (Bend at waist): Frequently. Reading gauges and meters, lifting heavy objects, putting supplies and equipment away.nnTwisting/Turning (Knees/waist/neck/back): Frequently. Perform electrical and plumbing repairs, reading gauges and meters, follow up on projects.nnClimbing: Frequently. Ladders, step stools, and stairs.nnBalancing: Frequently. Climbing ladders, scaffolding, stairs, and carrying tools and equipment.nnLifting Carrying: Frequently Equipment and Supplies up to 50 lbs. Occasionally: Equipment and supplies up to 100 lbs.nnPushing/pulling: Frequently: Equipment, carts, racks, etc. weighing approx. up to 100 lbs. Occasionally: Equipment up to 150 lbs.nnWorking Environment:nnInterior of hotel in all areas of hotel. Exposure to hot and cold temperaturesnNon climate-controlled OfficenExterior of hotel with exposure to weather conditionsnExposure to various hazardous chemicalsnnESSENTIAL DUTIES & FUNCTIONS:nOn a day-to-day basis, the Director of Operations is fully responsible for all departments within the hotel and thus, all heads report to him or her. Meetings will regularly take place to ensure each division’s sales and revenue targets are tenable, standard operating procedures are continuously met in order that routine operations are smoothly carried out and GSTS (Guest Satisfaction Tracking System) feedback is reviewed and appropriately actioned.nQualifications/BenefitsnQUALIFICATIONS AND REQUIREMENTS:nThe Director of Operations also be highly involved in human resources functions. From determining staffing needs at any given time, to hiring, training and planning staff development, the operations director will collaborate with both the hotel’s HR department, as well as each department head, to determine their specific staffing requirements. Direct reports will also receive constructive feedback from the operations director, either in a formal or informal manner. Among those direct reports are the hotel’s top sales and marketing executives with whom the operations director works closely, together monitor conversion rates, the efficacy of all distribution channels and pricing. Additional responsibilities also extend to ensuring the property meets all legal requirements and conforms to local codes and established regulations. That includes administering effective security processes and maintaining legally required health and safety procedures.nnGuest focused, optimistic, self-disciplined, self-starter.nProblem solver, self motivated, ability to learn more skills to better serve guests and the company.nAbility to solve practical problems and interpret a variety of written and oral instructions.nMultitask-oriented.nAbility to overcome unexpected obstacles through resourceful means.nNeat, professional appearance and good personal hygiene.nAble to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.nMust be able to read, follow directions and be flexible.nMust be able to speak and write in a language understood by manager and/or supervisor.nAbility to communicate with guests, associates, and management.nAbility to take direction from hotel and housekeeping management.nAbility to perform assigned duties with attention to detail, follow-through courtesy, cooperativeness and work with a minimum of supervision.nnBENEFITS:nnMedical, Dental, Life insurancenPaid Time Off nPaid Community Service DaysnClick here to learn morennValencia Hotel Group (and all its affiliates) is an Equal Opportunity EmployernValencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.n Source: Hospitality Online,

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