Food and Beverage Team Leader Breakfast

Profile

Our Team Leader oversees Breakfast to offer a high quality, efficient service that adds to a superior Guest experience. Bring your positive energy and entreprenaurial skills and join the innovative West Hotel team.

About West Hotel

West Hotel Sydney, Curio Collection by Hilton is one of Sydney’s boutique hotels. Located on the cusp of Barangaroo and Darling Harbour, West Hotel offers a truly unique hotel experience with 182 designer rooms, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.

What will I be doing?

As Team Leader, you will be responsible for performing the following tasks to the highest standards:


Maintain an effective breakfast service with an emphasis on high quality, efficient service
Check that Guest service standards are set, implemented and monitored, and continuously evaluated
Set-up of breakfast in accordance with the pre-determined standards of the operation
Comply with regulations and hotel procedures relating to service and conduct staff training sessions accordingly
Demonstrate a perfect knowledge of all food and beverages served, how food and beverages are prepared (to recipe) and presented, and how Team Members are trained to possesss this knowledge and the application of it
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Complete all necessary administration in accordance with Company procedures relating to all staff members
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques


What are we looking for?

A Team Leader serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


A warm personality, attentive and smartly presentable
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Customer Service experience in a supervisory capacity
Passion for delivering exceptional levels of Guest service
A basic level of IT proficiency


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (****. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Bars and Restaurants

Title: Food and Beverage Team Leader (Breakfast)

Location: null

Requisition ID: HOT09JPK

EOE/AA/Disabled/Veterans

Company info

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